Privacy Policy
At Cule Counselling, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.
Information we collect
We may collect the following types of information:
Personal information: Name, email address, phone number, and any details you choose to share in forms, emails, booking, or during sessions.
Health and counselling information: Information you share in sessions or intake to help us provide care.
Usage data: IP address, device and browser type, pages visited, time spent, and referral source when you use our website.
Cookies: We use cookies and similar technologies to improve your browsing experience and understand basic site usage. You can control cookies in your browser settings.
How we use your information
We use information to:
Provide, schedule, and deliver counselling services
Communicate about appointments, reminders, and relevant updates
Maintain safety, quality assurance, and required records
Improve our website and services through aggregate insights
Comply with legal, ethical, and regulatory obligations
Data security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Third‑party services
We use trusted third‑party providers to operate parts of our services (for example, Jane for booking). These providers may process limited personal information on our behalf in accordance with their own privacy policies and our agreements with them.
Confidentiality and counselling records
Session content is confidential within legal and ethical limits, which we review together before care begins. Limits include situations involving immediate risk of harm and specific legal requirements. Records are stored securely and retained in line with professional and regulatory guidelines.
Your rights
Subject to applicable laws, you may:
Access your personal information
Request corrections to inaccurate or incomplete information
Request deletion where appropriate
Withdraw consent to optional communications
Ask questions about how your information is used
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date below and post the revised policy on this page.
Contact us
If you have privacy questions or requests, contact us at hello@culecounselling.ca.
Last updated: 2026
Terms and Conditions
By using our website, forms, and booking platform, you agree to these terms.
Scope of service
Counselling services are provided by a pre‑licensed counsellor under supervision
Services are not a substitute for emergency or crisis care
Client responsibilities
Provide accurate information to support safe and effective care
Arrive on time and communicate changes as early as possible
Intellectual property
Site content, copy, images, and materials are the property of Cule Counselling unless otherwise noted. Please do not reproduce without permission
No guarantee of outcomes
Counselling is collaborative. We cannot guarantee specific results, but we will work with you to set goals and review progress
Governing law
These terms are governed by the laws of British Columbia, Canada
Booking and Cancellations
We aim to make scheduling clear and flexible while respecting everyone’s time.
Booking
Book online via our links
You’ll receive confirmation and reminders from our booking platforms
Cancellations and rescheduling
Please give at least 24 hours’ notice to cancel or reschedule
Appointments changed with less than 24 hours’ notice may be charged the full session fee
No‑shows are charged the full session fee
Late arrivals
If you’re late, the session will still end at the scheduled time to respect the next client. Full fees may apply
Sliding scale and fees
Limited sliding‑scale spots are available. Please ask during the consult
We’ll confirm current fees during your consult
Insurance and receipts
Many plans offer coverage for counselling. We provide receipts for reimbursement. Please check your plan’s eligibility
Last updated: 2026